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Webinar Frequently Asked Questions



Q. I can't attend the webinar at the scheduled time. Can I view the webinar later?

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Yes. We will post the recorded webinar and slides on our website 1 week after at RecoverGateway.org/Training. Once this is posted, we send out an email to all registrants that will include the link to view the recording and slides.

NOTE: Playback of the recorded webinar will NOT provide CEUs to viewers. In order to receive a CEU, you must participate in the live webinar for 60 minutes or more.

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Q. Can I get a copy of the slides being used in the webinar?

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Yes. We post all our presentation slides online at RecoverGateway.org/Training 1 week after the webinar. We also send out an email to all registrants with a link to the webinar recording and slides.

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Q. How do I log into the webinar?

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The link to the login page should be sent to you in a confirmation email shortly after you register. On the day of the webinar, about 15 minutes before the webinar, you will be able to login to the webinar from this page.

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Q. How will I be able to hear?

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Audio for the webinar will be streamed via your computer speakers. Make sure that your computer speakers are on and your volume is turned up. If you are experiencing audio difficulties, you may call in via telephone for the audio portion of the webinar. A phone number and access code will be listed in your webinar confirmation email.

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Q. Do I need to mute myself on the webinar?

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No - we'll take care of that for you. As an attendee, you are automatically muted.

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Q. Do I need to request a CEU?

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No. If you participated for 60 minutes or more, you will automatically receive a CEU certificate.

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Q. When will I receive my CEU certificate?

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If you participated for 60 minutes or more, your CEU certificate will be emailed or delivered to you within 3 weeks of the webinar.

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Q. Who do I contact if I have additional webinar questions?

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Please send an email to training@recovergateway.org

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